Away from your Playa home? It isn't unattended.
We check your Playa home on a schedule, handle small problems before they get expensive, and send you a video after every visit. No annual contract.
Final pricing is confirmed after your free walkthrough. Plant watering is included in every visit. Prices in MXN, before IVA.
Get my free walkthrough →WhatsApp me this estimateA closed-up home in Playa can change fast.
Humidity, leaks, and pests don't wait. You usually won't know until you walk back in.
Humidity & mold
Closed rooms and rainy season create mold, odors, and fabric damage.
Leaks & plumbing
A small drip becomes expensive when nobody sees it for months.
CFE & utilities
Shutoffs and power issues are easier to handle when someone local is checking.
Car care
Battery dies, tires go flat, odors build up when a car sits too long.
Plants & outdoor
Plants, terraces, and outdoor spaces need regular attention.
Peace of mind
Video reports let you see your home from anywhere, anytime.
A scheduled visit to check and look after your property while you are away.
A trained team member follows your checklist, handles approved tasks, and records a short video you watch on your phone.
We check the property
Doors, windows, leaks, appliances, humidity — the full checklist, every visit.
We keep things running
Ventilation, plant watering, AC cycling, and small approved maintenance tasks.
We show you proof
A video walkthrough sent to your WhatsApp after every single visit.
What we check every single visit.
Customized during your free walkthrough. Here's a typical visit.
- Open windows and doors for cross-ventilation
- Run AC units for 15–20 minutes
- Check for mold, musty odors, or condensation
- Inspect closets, cabinets, and under-sink areas
- Turn on ceiling fans to circulate air
- Check under sinks, around toilets, and near water heater
- Inspect AC drain lines and condensation trays
- Run water in all faucets and flush toilets to prevent trap dry-out
- Look for ceiling stains or wall discoloration
- Note any drips, pooling water, or unusual moisture
- Verify main breaker and individual circuits are active
- Test fridge and freezer temperatures
- Check that water heater is functioning
- Confirm internet router and modem are operational
- Test light switches in main areas
- Water indoor and balcony plants per your instructions
- Check terrace and outdoor furniture condition
- Clear drains and gutters of debris
- Inspect pool equipment if applicable (visual only)
- Note any pest activity or unusual plant health issues
- Check all door and window locks
- Verify alarm system status if applicable
- Look for signs of attempted entry or damage
- Confirm property is locked and secured before leaving
- General walkthrough of all rooms for anything unusual
- Start engine and let idle for 10–15 minutes
- Check tire pressure and condition
- Run AC to prevent compressor issues
- Check battery terminals and fluid levels
- Note any warning lights, leaks, or unusual smells
You're not handing keys to a stranger.
ID-verified, trained on your checklist, and assigned consistently. Same familiar faces — every visit.
Same team, every visit. Access details are only shared with your assigned team and office coordinator — never the whole company.
You do not just get a text. You get video proof.
After every visit — a short video on WhatsApp. Your home, on screen, exactly as it stands.
▲ Real visit reports — swipe through all 4
Real reviews from real Playa homeowners.
3,400+ property services since 2023. HomeWatch is built on that same foundation.
"They treat your home like their own. I've used cleaning services in multiple countries, and Qtana is the best."Judy V. · via Google
"After 1.5 months away, I came back to mold on my couch and dining chairs. Qtana fit me in quickly, and everything looked like new."Laurie B. · via Google
"Quick responses, professional service, easy online payment — reliable and trustworthy."Jessica W. · via Google
Built on 3,400+ services and counting.
Founded in 2023 by Andrew, who spent six months cleaning homes himself before training a single team member. When clients started asking us to check their properties while away for the summer, Andrew built a dedicated service — trained teams, standardized checklist, video reports after every visit.
The things owners ask before they leave.
Ideally, yes. The free walkthrough is best completed before you leave so we can review access, confirm the checklist, understand your home, and document any special instructions. If you've already left, message us and we'll see what's possible based on your access setup.
A WhatsApp update with a short video walkthrough, notes from the visit, and any photos or receipts if needed. If we notice something unusual, we alert you immediately.
We send you a WhatsApp alert with video or photos, explain what we noticed, and wait for your approval before coordinating any outside specialist or paid solution.
Most clients use a lockbox, concierge key hold, or approved key handoff. We confirm the access method during the walkthrough and document the instructions before the first visit.
Team members are ID-verified and reviewed before entering client homes. Access details are only shared with the assigned team and office coordinator.
We offer online payment options for US clients. Reach out on WhatsApp and we'll confirm the available payment methods including card, bank transfer, Zelle, and other options.
Absolutely — that's the ideal scenario. Book the walkthrough while you're here so we can review the home together, set up access, and finalize your checklist. Visits start the day you leave.
Your home is looked after. Book the walkthrough and we handle the rest.
We review your home, confirm access, and build your checklist. Already stateside? Message us — we'll sort access and start the same week.
Get your free walkthrough
No cost, no obligation — an honest look at what your home needs.